Get to know your client contact more personally, not just their project specific details.

Find out their interests, other projects they are working on etc.

Possibly send them useful information, news clippings, etc on things you know they are interested in.

A lot of business is built on relationships, and knowing how a client works and responds can be very helpful when managing their projects.

Related Posts

  1. Contacts Organiser (database)
  2. Single Decision Maker
  3. Make a Projects List
  4. Clarify Terms and Conditions

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Filed under: Client • Communication • Marketing

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