Quality Assurance (QA) and Quality Control (QC) are important.
- Make sure QA plans are put together and submitted properly.
- Make sure internal audits are done to be sure the project has covered all the quality aspects it should (and that they have been documented).
- The internal audits should also be documented.
- Subconsultant’s quality plans and controls should also be audited. The client may want to see records of this.
Doing all this will make client audits of the project much smoother and easier.
Even if clients often don’t do a QA audit, you should work on the assumption that they will do one. Plan for internal QA reviews at the start, in the project planning.
Compliance with the quality plan should be monitored both internally and for the sub consultants / subcontractors.
Subcontractors poor work will reflect badly on your company, so it is important that their quality is monitored.